RESERVATION
GET A QUOTE
RESERVATION
GET A QUOTE

Terms & Conditions

Skyline VIP Limo — Terms & Conditions / Reservation Agreement

Effective Date: 10/13/2025
Company Legal Entity: Skyline VIP Limo (SVL)
Business Address: 1330 6th Ave, New York, NY 10019
Contact: (917) 935-6169 | info@skylineviplimo.com | www.skylineviplimo.com

1. Customer Service & Communication

Please contact Skyline VIP Limo (SVL) directly for all reservations, changes, or service questions.
Do not contact chauffeurs directly for booking adjustments or scheduling updates.
For assistance:
📞 Call 917-935-6169

2. Agreement Overview

These Terms & Conditions constitute a legal and binding agreement between the client (“you”) and Skyline VIP Limo (“SVL”), governing the use of our transportation services.
By confirming a reservation, you agree to comply with all policies listed herein.

3. Flight Monitoring

SVL actively monitors all inbound flights to and from JFK, LaGuardia (LGA), and Newark (EWR) to ensure accurate pickup timing.

  • You do not need to call if your flight is delayed.

  • Please notify us immediately if your flight number changes or if you miss your flight.

  • If an incorrect arrival flight number is provided, SVL cannot guarantee accurate pickup timing.

  • Wait time charges apply after 60 minutes of driver standby beyond gate arrival.

4. Airport Pickup Procedures

For all NYC airports (JFK, LGA, EWR):

  1. Proceed to the baggage claim level regardless of checked luggage.

  2. Once you have all bags, call or text your assigned driver.

  3. In compliance with Port Authority regulations, all livery vehicles must remain in the holding lot until passenger contact. Please allow 10–15 minutes for vehicle arrival after you reach out.

5. Wait Time Policy

Point-to-Point Transfers / Trips to Airport:

  • 15 minutes of complimentary wait time included.

  • After 15 minutes, billing begins in 15-minute increments:

    • Sedan: $106.68/hr

    • SUV: $119.23/hr

    • SUV LUX: $138.05/hr

    • Sprinter/Stretch Limo: $163.69/hr

If a client has not arrived within 30 minutes, and contact cannot be made, the trip may be marked as a No Show.

Airport Arrivals:

  • 1 hour of complimentary wait time (domestic and international).

  • Wait time starts at flight gate arrival time.

  • Overtime billed at the following rates:

    • Sedan: $112.95/hr

    • SUV: $125.50/hr

    • SUV LUX: $138.00/hr

    • Sprinter/Stretch Limo: $220.00/hr

6. Additional Stops

Unscheduled or additional stops are subject to dispatch approval and vehicle availability.
Each added stop will be billed at the hourly rate with a $20 minimum per stop.

7. Cancellation & Change Policy

  • Sedans/SUVs: Cancellations allowed up to 3 hours before pickup time without charge.

  • Stretch Limos, Sprinters, Coaches: Cancellations allowed up to 72 hours prior to pickup.

  • Late cancellations are charged 100% of the trip total.

  • Hourly reservations canceled within 3 hours are billed 2 hours minimum.

  • Changes may incur additional charges and are subject to SVL’s scheduling discretion.

8. No-Show Policy

If dispatch cannot contact the passenger within 30 minutes of the scheduled pickup time, the trip will be marked as a No Show, and full charges apply.
For airport pickups:

  • Domestic flights: No show if no contact within 1 hour of arrival.

  • International flights: No show if no contact within 2 hours of arrival.
    If prior instructions are given to wait, or extended wait time is approved, no-show fees do not apply.

9. Vehicle Damage & Cleaning Fees

A minimum $250 fee (or actual cost if greater) will be charged for any vehicle damage, excessive cleaning, or soiling, including but not limited to:

  • Food or beverage spills

  • Burns or tears

  • Makeup or bodily fluid cleaning

  • Interior damage or stains

10. Payment & Credit Cards

  • Credit cards are processed within 24 hours of trip completion.

  • For specialty vehicles (stretch limos, vans, buses, coaches), payments may be processed up to 72 hours prior to service.

  • All rates include applicable New York State taxes and toll surcharges.

11. Alcohol, Smoking & Drug Policy

  • Alcohol: Permitted only in licensed vehicles (e.g., stretch limousines) and only if all passengers are age 21 or older.

  • Smoking/Vaping: Strictly prohibited in or near vehicles.

  • Drugs: Possession or use of illegal substances is prohibited under New York Penal Law.
    Violation incurs a $250 cleaning/violation fee and immediate service termination without refund.

12. Lost or Damaged Items

SVL is not responsible for lost, stolen, or damaged personal belongings.
We will make reasonable efforts to recover and return lost items but cannot guarantee recovery.

13. Safety & Conduct

  • Vehicles must not exceed the legal seating capacity.

  • Chauffeurs reserve the right to terminate service without refund for unsafe, illegal, or abusive behavior.

  • SVL is not liable for service delays or interruptions caused by traffic, weather, or mechanical issues.

14. Vehicle Substitution

SVL reserves the right to upgrade or substitute a vehicle class at no additional charge due to scheduling or routing needs.
Please advise at booking if you cannot ride in an SUV for medical or personal reasons.

15. Affiliate Services

SVL may, at its discretion, partner with licensed affiliates to provide transportation services under the same quality and safety standards.

16. Privacy Policy

SVL complies with all applicable New York State and City privacy laws.
Client information is confidential and will not be sold, shared, or disclosed except as required to process payment or comply with law enforcement.

17. Confidentiality Notice

This email or document may contain confidential or privileged information belonging to Skyline VIP Limo. Unauthorized use, disclosure, or distribution is strictly prohibited and may result in legal consequences.

18. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of New York, and any disputes shall be brought in the appropriate courts located in New York County (Manhattan).